Terms of Service

Please read this document carefully. It governs the relationship between you (the "Customer") and Plains Internet, LLC ("Plains Internet," "we," "us"). If these terms are not acceptable to you, do not use the Service and notify us immediately at (806) 340-7320.

Customer service: (806) 340-7320 · hello@plainsinternet.com · 7130 Bell Street, Amarillo, TX 79109.

Introduction

Plains Internet provides internet access services ("the Service"). The Service connects subscribers to our network and the Internet, and uses resources that are shared with other customers. Use of the Service is subject to these terms and to our Acceptable Use Policy, which is incorporated into this agreement by reference. Each customer is responsible for ensuring that all use of the Service on their account complies with these terms. Any user who does not agree to be bound by these terms should immediately stop using the Service and notify us so the account can be closed.

Credit requirements

At our sole discretion, we may require new customers to establish creditworthiness, and a Social Security number may be required for new service orders for that purpose. Standard information from credit reporting agencies determines which services a prospective customer is eligible for. If creditworthiness was established in one name and service responsibility transfers to another party, including a spouse, the receiving party must establish creditworthiness.

Non-discrimination

Our services are provided without discrimination as to race, color, sex, nationality, religion, marital status, income level, or source of income, and without unreasonable discrimination on the basis of geographic location.

Billing, nonpayment, and disconnection

We may disconnect service when an undisputed monthly bill is not paid on time or in full according to the dates on the bill. Before service is disconnected, we will send a disconnect notice. If service is disconnected or suspended, you may reestablish service within two business days with full payment of the past-due amount and a reconnection fee, payable by cash, money order, cashier's check, debit card, or credit card. After the two-day reconnection period, a returning customer must pay all outstanding balances plus new connection charges. If service is disconnected, you remain liable for all outstanding charges and the account is subject to collection action, including collection fees, reasonable attorney and expert fees, and court costs incurred in enforcing this agreement. You are liable for all internet services, taxes, regulatory fees, and other appropriate charges on your account.

Billing disputes

Notify us of disputed billing items within 60 days of receiving the bill by calling customer service at (806) 340-7320. If an investigation shows you were over-billed, we will credit your account for the over-billed amount by the next available billing cycle.

Out-of-service credits and disconnection of service

At your request, we will refund a pro rata amount of the monthly service payment for the period between your notifying us of an out-of-service condition and the service becoming operational again.

If you choose to terminate service, you agree to notify us no less than 30 days before disconnection. After disconnection, the account is reviewed for refundable deposits not already credited or refunded. Prepaid balances and credits for unbilled services are applied to the account. All equipment belonging to Plains Internet, including but not limited to radio receivers, antennas, dishes, power supplies, power-over-ethernet devices, switches, access points, routers, and specialty mounts installed by Plains Internet and not purchased by you, must be returned promptly at disconnection. Unreturned items may be billed at purchase value and pursued through collections. Items returned with apparent damage, misuse, or abuse will be billed at replacement value against your final statement or remaining credit. If all equipment is returned in fully functioning condition, any remaining credit on the account is refunded within 30 business days.

Minimum service commitment

Monthly service charges are subject to a 30-day minimum beginning on the day of installation or conversion. Standard residential plans require no long-term contract.

Liability of the company

Plains Internet shall not be liable for any claim, loss, expense, or damage for any interruption, delay, error, omission, or defect in service caused by an underlying carrier, an act of God, fire, war, civil disturbance, act of government, or any other cause beyond our control. Our liability for damages resulting in whole or in part from furnishing service shall not exceed an amount equal to the charges for the service lost due to the interruption, delay, error, omission, or defect. Plains Internet is not responsible for bills originating from other carriers.

Notification periods

We will give notice of any material changes in our rates or conditions of service at least 30 days before the change. Notice of a change in taxes or regulatory fees will be provided in accordance with governing law.

Prohibited uses

Customers are prohibited from using the Service in any way that might reasonably be expected to frighten, abuse, torment, or harass others, in ways that interfere with use by others, or with fraudulent means, devices, or schemes to avoid payment. Other prohibited uses are described in the Acceptable Use Policy. We may discontinue service if, in our sole discretion, a customer is engaging in prohibited uses.

Dispute resolution and arbitration

Most concerns can be resolved with a phone call, and we ask that you contact us at (806) 340-7320 first so we can try. If a dispute cannot be resolved informally within 30 days, you and Plains Internet agree that any dispute, claim, or controversy arising out of or relating to this agreement or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in Randall County, Texas, or at your election may be conducted by telephone, video conference, or written submissions. Either party may instead bring an individual claim in small claims court if it qualifies.

You and Plains Internet each agree that disputes will be brought only on an individual basis, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may award the same individual relief a court could award, including attorney's fees where authorized by law, but may not award relief on behalf of anyone other than the individual claimant.

You may opt out of this arbitration provision by written notice to Plains Internet at the address above within 30 days of first accepting these terms. Opting out does not affect any other part of this agreement.

Indemnity

Customer will hold Plains Internet and its representatives harmless and free of any legal action for any claims that may occur as a result of assisting customer with internet service. If one or more provisions of this agreement are held unenforceable, invalid, or illegal in any respect, that shall not affect any other provision, which shall be construed as if the unenforceable, invalid, or illegal provision had never been part of the agreement. This agreement is governed by and construed under the laws of the State of Texas, with venue in Randall County, and applicable federal law, without regard to choice-of-law principles.

Charges and fees

• Late payment charge: the greater of $12.00 or 1.25% of the past-due balance
• Dishonored check or bank draft: $35.00 per incident
• One-time bank draft fee: $10.00 per draft
• One-time pay-by-phone fee: $3.00 per phone payment
• Reconnection fee (payable within two days of suspension): $29.00
• Customer premise visit with no access: $10.00 per incident

Mandatory regulatory fees and taxes are included as required by law.

Modifications

Plains Internet may modify these terms upon written notice published on this website. Continued use of the Service after such notice constitutes acceptance of the modification.